A seat = one human + their Twin. The Twin is never a separate line item.

Tier	USD seat/mo (annual)	Headline	Key gates
Starter	$19	See your truth	1 workbench · 3 connectors · signals only (no Twin AI) · 4h sync
Growth	$59	Work with your Twin	3 workbenches · 10 connectors · Twin observes/prepares/suggests · 1h sync
Command	$119	Govern the work	Unlimited workbenches · 25+ connectors · PROPOSE + governed execution + TruthLayer memory · 15min sync
Enterprise	Custom (15-seat min, ~$150/seat effective)	Continuity at scale	SSO/SCIM · custom policy · SLA 99.9% · DPA · dedicated support

Monthly billing +20%. Regional (activation-gated): India ₹499/1,499/2,999 · UAE-GCC $12/39/79.

Deal math (canonical examples)

Land 15 × Growth ≈ $10.6K ACV · Core 20 × Command ≈ $28.6K · Expanded 50 seats mixed ≈ $60–70K · Enterprise 100+ ≈ $150K+ · Blended target ≈ $22K.

ROI model (every proposal)

Value/mo = H × 22 × C × A × N — H hours/day reconstructing (default 3.0, always use the customer's), C loaded hourly (default $65), A capture 0.4/0.6/0.8 (present conservative first), N seats. Worked: 20 CSM Command seats, A=0.4 → $34,320/mo value vs $2,380 cost = 14.4x. Payback < 1 week.

Discount policy

Volume: 50+ seats −10% · 100+ −15% · beyond: founder approval. Design partners (2026): −50% yr 1 with logo + case-study rights, → −20% yr 2 contractually. Nonprofit/edu −30%. Multi-year: yr-2 price lock free; 2-yr prepay −10% ceiling. Floor: never below 50% of list; never free-forever seats. Renewal uplift cap: max(7%, CPI), 60-day notice.

POV (not "free trial")

30 days · ≤10 seats · full Command · customer's real tools · 3 written success criteria + decision date · no auto-conversion. Success criteria menu: morning prep ≤10 min · QBR prep ≤30 min · ≥1 documented catch · ≥70% seats activated by wk 3 · security walkthrough passed.

Packaging logic (the trust ladder)

Starter "show me the truth" → Growth "prepare things for me" → Command "act, with my approval" → Enterprise "govern it at scale." Never gated at any tier: whole-org data into the Spine, provenance/audit visibility, export, security fundamentals. We do not sell trust back at higher tiers.

Source: repo docs/commercial/05-value-pricing/ (§29–§32) · Synced 2026-07-21