{"slug":"business/03-price-book","title":"Price Book, Deal Math, and Commercial Policy","section":"business","sectionLabel":"Business","status":"unclassified","type":"document","path":"business/03-price-book.mdx","bytes":3202,"description":null,"updated":null,"source":"integratewise/Integratewise-docs-wiki","content":"\n\nA seat = one human + their Twin. The Twin is never a separate line item.\n\n| Tier       | USD seat/mo (annual)                       | Headline            | Key gates                                                                                              |\n| ---------- | ------------------------------------------ | ------------------- | ------------------------------------------------------------------------------------------------------ |\n| Starter    | **$19**                                    | See your truth      | 1 workbench · 3 connectors · signals only (no Twin AI) · 4h sync                                       |\n| Growth     | **$59**                                    | Work with your Twin | 3 workbenches · 10 connectors · Twin observes/prepares/suggests · 1h sync                              |\n| Command    | **$119**                                   | Govern the work     | Unlimited workbenches · 25+ connectors · PROPOSE + governed execution + TruthLayer memory · 15min sync |\n| Enterprise | Custom (15-seat min, ~$150/seat effective) | Continuity at scale | SSO/SCIM · custom policy · SLA 99.9% · DPA · dedicated support                                         |\n\nMonthly billing +20%. Regional (activation-gated): India ₹499/1,499/2,999 · UAE-GCC $12/39/79.\n\n# Deal math (canonical examples)\n\nLand 15 × Growth ≈ **$10.6K ACV** · Core 20 × Command ≈ **$28.6K** · Expanded 50 seats mixed ≈ $60–70K · Enterprise 100+ ≈ **$150K+** · Blended target ≈ $22K.\n\n# ROI model (every proposal)\n\n`Value/mo = H × 22 × C × A × N` — H hours/day reconstructing (default 3.0, always use the customer's), C loaded hourly (default $65), A capture 0.4/0.6/0.8 (present conservative first), N seats. Worked: 20 CSM Command seats, A=0.4 → $34,320/mo value vs $2,380 cost = **14.4x**. Payback < 1 week.\n\n# Discount policy\n\nVolume: 50+ seats −10% · 100+ −15% · beyond: founder approval. Design partners (2026): −50% yr 1 with logo + case-study rights, → −20% yr 2 contractually. Nonprofit/edu −30%. Multi-year: yr-2 price lock free; 2-yr prepay −10% ceiling. **Floor: never below 50% of list; never free-forever seats.** Renewal uplift cap: max(7%, CPI), 60-day notice.\n\n# POV (not \"free trial\")\n\n30 days · ≤10 seats · full Command · customer's real tools · 3 written success criteria + decision date · no auto-conversion. Success criteria menu: morning prep ≤10 min · QBR prep ≤30 min · ≥1 documented catch · ≥70% seats activated by wk 3 · security walkthrough passed.\n\n# Packaging logic (the trust ladder)\n\nStarter \"show me the truth\" → Growth \"prepare things for me\" → Command \"act, with my approval\" → Enterprise \"govern it at scale.\" Never gated at any tier: whole-org data into the Spine, provenance/audit visibility, export, security fundamentals. We do not sell trust back at higher tiers.\n\n_Source: repo docs/commercial/05-value-pricing/ (§29–§32) · Synced 2026-07-21_\n"}