Unclassified

06 · Human Workbench

One workspace for all human work — the single surface where every person understands, decides, and acts

One workspace for all human work.

The Human Workbench answers one question:

What do I need to understand, decide, and do?

It is the single surface where every person in the organization does their job. No context switching. No app juggling. One workspace, tailored to each role.

Frontend Information Architecture

SPINEWORKSPACE
│
├── PERSONAL
│   ├── My Work
│   ├── Today
│   ├── Queue
│   └── My Twin
│
├── ORGANIZATION
│   ├── Goals
│   ├── Organization Memory
│   ├── Knowledge
│   ├── Decisions
│   └── Communications
│
├── WORK
│   ├── Active Work
│   ├── Work Graph
│   ├── Tasks
│   ├── Approvals
│   └── Exceptions
│
├── DOMAIN
│   ├── Sales
│   ├── Account Success
│   ├── Finance
│   ├── Operations
│   └── etc.
│
├── BUSINESS INTELLIGENCE
│   ├── KPIs
│   ├── Health
│   ├── Trends
│   ├── Risk
│   └── Outcomes
│
├── COMMUNICATION
│   ├── Team
│   ├── Customer
│   ├── Internal
│   └── AI ↔ Human
│
└── TWIN
    ├── Context
    ├── Work
    ├── Plans
    ├── Agents
    ├── Capabilities
    ├── Executions
    └── Results

Work Surface

Section	Purpose
My Work	Personal work items and priorities
Today	Today's focus, timeline, and priorities
Queue	Ordered work waiting for attention
Goals	Organizational and personal goals
Organization Memory	What the organization has learned
Knowledge	Organizational knowledge base
Decisions	Decisions requiring human judgment
Communications	All conversations and messages
Domain Work	Role-specific deep-dive views
Business Context	Living model of business reality
KPIs	Key performance indicators
Approvals	Items awaiting human approval
Actions	Executable operations

Domain Work Surfaces

Each role gets a tailored view:

Domain	Focus
Sales	Pipeline, Opportunities, Forecasts
Account Success	Health, Renewals, Expansion
Finance	Revenue, Billing, Collections
Support	Tickets, SLAs, Escalations
Operations	Projects, Tasks, Workflows

Business KPI / Health Overview

Metric	Description
Revenue	Total recognized revenue
Pipeline	Total pipeline value
Revenue at Risk	Revenue at risk of churn
Customer Health	Aggregate health score
Open Work	Total open work items
SLA Risk	Items at risk of SLA breach

KPIs are computed from the Spine, not cached. Each KPI links to underlying data for drill-down.

Interaction with Twin

The Human Workbench and Twin Workbench share work through the Shared Task Layer:

Human Workbench ←→ Shared Work Layer ←→ Twin Workbench

The Four Buttons control interaction:

Store in Spine — Capture truth
Ask your Twin — Understand the work
Assign your Twin — Delegate intent
Approve Twin's Action — Authorize execution

Data Sources

Source	Data
Spine Fabric	Canonical context, entities, work graph
Projections	Role-specific shaped views
Communications Layer	Messages, emails, meetings
KPI Engine	Computed metrics and health scores
Memory Store	Organizational knowledge and learnings

Human Workbench Connects to

Layer	Relationship
Business Context	Presents business context to the user
Projections	Receives role-specific views
Twin Workbench	Shares work through Shared Task Layer
Coworker	Ambient context support
Work Allocation	Assigns and receives work
Communication Bridge	All communication channels