{"slug":"architecture/06_HUMAN_WORKBENCH","title":"06 · Human Workbench","section":"architecture","sectionLabel":"Architecture","status":"unclassified","type":"document","path":"architecture/06_HUMAN_WORKBENCH.mdx","bytes":4482,"description":"One workspace for all human work — the single surface where every person understands, decides, and acts","updated":null,"source":"integratewise/Integratewise-docs-wiki","content":"\n\n**One workspace for all human work.**\n\nThe Human Workbench answers one question:\n\n> **What do I need to understand, decide, and do?**\n\nIt is the single surface where every person in the organization does their job. No context switching. No app juggling. One workspace, tailored to each role.\n\n---\n\n## Frontend Information Architecture\n\n```text\nSPINEWORKSPACE\n│\n├── PERSONAL\n│   ├── My Work\n│   ├── Today\n│   ├── Queue\n│   └── My Twin\n│\n├── ORGANIZATION\n│   ├── Goals\n│   ├── Organization Memory\n│   ├── Knowledge\n│   ├── Decisions\n│   └── Communications\n│\n├── WORK\n│   ├── Active Work\n│   ├── Work Graph\n│   ├── Tasks\n│   ├── Approvals\n│   └── Exceptions\n│\n├── DOMAIN\n│   ├── Sales\n│   ├── Account Success\n│   ├── Finance\n│   ├── Operations\n│   └── etc.\n│\n├── BUSINESS INTELLIGENCE\n│   ├── KPIs\n│   ├── Health\n│   ├── Trends\n│   ├── Risk\n│   └── Outcomes\n│\n├── COMMUNICATION\n│   ├── Team\n│   ├── Customer\n│   ├── Internal\n│   └── AI ↔ Human\n│\n└── TWIN\n    ├── Context\n    ├── Work\n    ├── Plans\n    ├── Agents\n    ├── Capabilities\n    ├── Executions\n    └── Results\n```\n\n---\n\n## Work Surface\n\n| Section | Purpose |\n|---------|---------|\n| **My Work** | Personal work items and priorities |\n| **Today** | Today's focus, timeline, and priorities |\n| **Queue** | Ordered work waiting for attention |\n| **Goals** | Organizational and personal goals |\n| **Organization Memory** | What the organization has learned |\n| **Knowledge** | Organizational knowledge base |\n| **Decisions** | Decisions requiring human judgment |\n| **Communications** | All conversations and messages |\n| **Domain Work** | Role-specific deep-dive views |\n| **Business Context** | Living model of business reality |\n| **KPIs** | Key performance indicators |\n| **Approvals** | Items awaiting human approval |\n| **Actions** | Executable operations |\n\n---\n\n## Domain Work Surfaces\n\nEach role gets a tailored view:\n\n| Domain | Focus |\n|--------|-------|\n| **Sales** | Pipeline, Opportunities, Forecasts |\n| **Account Success** | Health, Renewals, Expansion |\n| **Finance** | Revenue, Billing, Collections |\n| **Support** | Tickets, SLAs, Escalations |\n| **Operations** | Projects, Tasks, Workflows |\n\n---\n\n## Business KPI / Health Overview\n\n| Metric | Description |\n|--------|-------------|\n| **Revenue** | Total recognized revenue |\n| **Pipeline** | Total pipeline value |\n| **Revenue at Risk** | Revenue at risk of churn |\n| **Customer Health** | Aggregate health score |\n| **Open Work** | Total open work items |\n| **SLA Risk** | Items at risk of SLA breach |\n\nKPIs are computed from the Spine, not cached. Each KPI links to underlying data for drill-down.\n\n---\n\n## Interaction with Twin\n\nThe Human Workbench and Twin Workbench share work through the Shared Task Layer:\n\n```\nHuman Workbench ←→ Shared Work Layer ←→ Twin Workbench\n```\n\nThe Four Buttons control interaction:\n- **Store in Spine** — Capture truth\n- **Ask your Twin** — Understand the work\n- **Assign your Twin** — Delegate intent\n- **Approve Twin's Action** — Authorize execution\n\n---\n\n## Data Sources\n\n| Source | Data |\n|--------|------|\n| **Spine Fabric** | Canonical context, entities, work graph |\n| **Projections** | Role-specific shaped views |\n| **Communications Layer** | Messages, emails, meetings |\n| **KPI Engine** | Computed metrics and health scores |\n| **Memory Store** | Organizational knowledge and learnings |\n\n---\n\n## Human Workbench Connects to\n\n| Layer | Relationship |\n|-------|-------------|\n| [Business Context](/architecture/01_BUSINESS_CONTEXT) | Presents business context to the user |\n| [Projections](/architecture/05_PROJECTIONS) | Receives role-specific views |\n| [Twin Workbench](/architecture/07_TWIN_WORKBENCH) | Shares work through Shared Task Layer |\n| [Coworker](/architecture/08_COWORKER) | Ambient context support |\n| [Work Allocation](/architecture/09_WORK_ALLOCATION) | Assigns and receives work |\n| [Communication Bridge](/architecture/11_COMMUNICATION_BRIDGE) | All communication channels |\n"}