Support Domain

Domain Purpose: Technical support and issue resolution

Overview

The Support domain provides the operating model, context, and workflows for Technical support and issue resolution. It is a domain projection of the shared Spine Fabric, with domain-specific views, context, capabilities, skills, Twin behavior, and workflows.

Quick Navigation

• Domain Definition
• Human Workbench
• Domain Views
• User Flow
• Business Context
• Spine Fabric
• AI Workbench
• AI Flow
• Agents
• Communication & Handoff
• Skills
• Capabilities
• Workflows
• Integrations
• System Flow
• Execution Flow
• Architecture

Domain Structure

This domain follows the Canonical Domain Sidebar template with four perspectives:

1. Human Workbench - What the person uses
2. AI Workbench - What Twin/AI operators use
3. System Flow - How the system processes context
4. Execution Flow - How work is executed and written back

All connected through Spine Fabric as the shared contextual layer.

Key Principle

Domain documentation documents how a business domain is worked by humans, assisted by Twin and its workers, contextualized by Spine, processed by the system, and executed across connected source systems.