{"slug":"operations/README","title":"Runbooks","section":"operations","sectionLabel":"Operations","status":"unclassified","type":"document","path":"operations/README.md","bytes":1946,"description":null,"updated":null,"source":"integratewise/Integratewise-docs-wiki","content":"\nRunbooks are reactive operational procedures for incidents, failures, rollback, and recovery.\nUse them when something is broken or when you need a tightly scoped operational response.\n\n## Available Runbooks\n\n| Runbook                                                                  | Use when                                                                          |\n| ------------------------------------------------------------------------ | --------------------------------------------------------------------------------- |\n| [incident-response.md](incident-response.md)                             | Customer-facing outage, major degradation, or unclear platform incident           |\n| [deployment-and-rollback.md](deployment-and-rollback.md)                 | A release fails, a deploy regresses behavior, or you need a safe rollback path    |\n| [connector-oauth-troubleshooting.md](connector-oauth-troubleshooting.md) | OAuth authorization or callback flows fail for a connector                        |\n| [sync-failure-and-dlq-redrive.md](sync-failure-and-dlq-redrive.md)       | Connector sync, pipeline, or queue processing is failing and you may need redrive |\n| [data-recovery.md](data-recovery.md)                                     | Data was corrupted, lost, or written incorrectly and recovery planning is needed  |\n\n## Operating Rules\n\n- Prefer containment first, then diagnosis, then recovery\n- Preserve auditability: keep timestamps, correlation IDs, tenant IDs, and deployment versions\n- Avoid bulk replay or rollback without understanding blast radius\n- When in doubt, protect the Spine and stop new writes before attempting recovery\n\n## Related Docs\n\n- [../playbooks/README.md](../playbooks/README.md)\n- [../DEPLOYMENT_BEST_PRACTICES.md](../DEPLOYMENT_BEST_PRACTICES.md)\n- [../EVENT_DRIVEN_QUEUE_CHECKLIST.md](../EVENT_DRIVEN_QUEUE_CHECKLIST.md)\n- [../WEBHOOKS_AND_SLACK_APP.md](../WEBHOOKS_AND_SLACK_APP.md)\n"}